Ipostparcel

ipostparcels Pro is an account only online shipping platform for domestic and international parcels and packets. Within ipostparcels Pro you will be able to book collections, consignments and returns, view reports and tracking data.

IPost Parcels is a low priced courier service that delivers your parcels to the location of your choice. You can either deposit your parcel at a location closest to you (pick one from 55 locations across the UK) or have your parcel collected from your doorstep. Ship and track parcels with DHL Express. Get rate quotes, courier delivery services, create shipping labels, ship packages and track international shipments in MyDHL+. Took my business to IPostParcel (they use DHL), who’s online service was easier; they came the next day (5th) no issues whatsoever & on the 9th (2 working days), it was at its destination. I contacted UPS to enquire as to how a multibillion £ company can’t handle a single package & gave them a few days to respond.

The purpose of this support centre is to provide a comprehensive guide to UK Mail customers who are working on and with ipostparcels Pro (formerly iConsign). The document will set out clearly:

  • Pre-requisites for running ipostparcels Pro
  • Registration, login and account setup.
  • Printing labels (PDF, Java Applet)
  • Requesting a collection with UK Mail
  • Entering and submitting a consignment or return (national and international)
  • Tracking the progress of a consignment
  • UK Mail contact points

There is a large community of ipostparcels Pro users and as such it is not effective for UK Mail to offer a telephone based IT Support, apart from in exceptional circumstances, and the guide is structured in a way that it provides guidance and answers on over 95% of the common questions and queries that are posed to the Service Desk.

It is appreciated, if all customers can always reference the support centre first before making any contact with the UK Mail; this will ensure that only genuine queries and technical incidents can be dealt with quickly and effectively.

ipostparcels Pro also offers several innovative features for printing labels for your consignments using industry standard PDF documents or direct printing of thermal labels.

Initial setup and configuration

ipostparcels Pro is an online service accessed over the internet, using a web browser and a PC at a customer's site. In order for ipostparcels Pro to function as intended, the customer will need to ensure the following are installed and configured to work:

Web browsers

  • Internet Explorer 10/11 (Compatibility mode must be used)
  • Firefox
  • Chrome
  • Safari

In addition, to use Java applet printing it is the customer's responsibility to ensure they have the latest version of Java installed.

Windows PCs

  • Windows 10 and Windows N (Please note that the Windows 10 Media Feature Pack or Acrobat will need to be installed first for Windows N)
  • Windows 8 / 8.1
  • Windows 7

Apple / macOS:

CodesIpostparcel
  • 10.6 Snow Leopard *
  • 10.6.8 Lion *
  • 10.8 Mountain Lion *
  • 10.9 Mavericks *
  • 10.10 Yosemite *
  • 10.11 El Capitan
  • 10.12 Sierra

Internet connection

Ensure that the URL business-post.com is not blocked on your Firewall or within your browser settings.

Web browser privacy and security settings

If you are a customer working within an organisation with an IT department, then the following settings andconfigurations may need to be done by your IT department.

Internet Explorer 10

  • Select Tools
  • Select Compatibility View Settings
  • Add ukmail.com & business-post.com

Mozilla Firefox

  • From the main menu (press Alt if not presented)
  • Select Options
  • Select Security, then Exceptions
  • Ensure that business-post.com is setup to be allowed

Java applets

Ipostparcels Quote

The latest Java software plugin is required to enable label printing within ipostparcels Pro. Read the information in the Java applets guide for more information.

Logical flow

This is a high level, logical, process flow as to how, as a customer you would work with ipostparcels Pro and will reflect the overall structure of this user guide.

  1. Technical setup
  2. Setup of accounts
  3. Setup printer for despatch labels
  4. Arrange for UK Mail driver to collect your parcels
  5. Enter your parcels for collection and / or a pick up to be returned to you
  6. Track your consignment
  7. Reset password and address book setup

Printing

Ipostparcels tracking

The most involved – but not complex – aspect of setting up ipostparcels Pro is for printer setup. To acknowledge this, there is a separate and more detailed printing guide.

Troubleshooting

Ipostparcels Uk

Frequently asked questions

I am having problems when printing labels.
Go to printing options.
I have no Product / Service level to select against my postcode.
Go to Booking Consignments Product and service selection.
How do I import an Address Book / I'm having issues with my Address Import.
Go to Users and accounts Accounts Address book.
I'm entering a postcode that is not recognised / invalid.
Go to Users and accounts Accounts Postcode not found.
How can I track the progress of my Consignments?
Go to Reports Tracking or Reports Tracking Tracking for recipients.
Ipostparcels

Contact support

Ipostparcels Dhl

If you need further support with printing from ipostparcels Pro please use our online form.