Force A Mac To Shut Down


Forcing the entire system to shut down. If you cannot switch to other programs and you can’t choose the Shut Down command on the Apple menu, force a shutdown by holding down the Power button; don’t let go until the machine powers off. To verify that it really is shut down, press one of the keys that lights up, like Caps Lock or Num Lock. If an app on your Mac stops responding and you can't quit the app normally, use Force Quit to close the app. To quit (close) a Mac app normally, choose Quit from the app's menu in the menu bar, or press Command (⌘)-Q. If the app doesn't quit, follow these steps to force the app to quit. How to force an app to quit. My MacBook is frozen and it will not shut down. Mac on High Sierra won't shutdown cleanly: black screen with mouse Ask Question. Restarting in safe mode allowed proper shutdown: Start your Mac, then immediately press and hold the Shift key. Release the Shift key when you see the login window. Medical School or Games Industry?

Normally you can shut down an application on Mac by clicking Quit from the app menu bar, or you can press Command + Q key on the keyboard at the same time to close the app. If you can’t close the app in the normal way, you can try the 4 ways below force an app to quit on Mac. Force Quit Mac Keyboard Shortcut.

Hello and welcome to Apple Support Communities, jwestveer!
I understand you're unable to completely shut down your MacBook Pro, due to it getting stuck on a black screen. I see you've already tried some great steps, and I'd be happy to provide any information that may help you resolve this.

Start with this article: Use safe mode to isolate issues with your Mac

Start up in safe mode

Force A Mac To Shut Down

To start up in safe mode:

  1. Start or restart your Mac, then immediately press and hold the Shift key. The Apple logo appears on your display. If you don't see the Apple logo, learn what to do.
  2. Release the Shift key when you see the login window. If your startup disk is encrypted with FileVault, you might be asked to log in twice: once to unlock the startup disk, and again to log in to the Finder.

To leave safe mode, restart your Mac without pressing any keys during startup.

If an issue doesn't happen in safe mode


If an issue doesn't happen when your Mac is started in safe mode, try restarting without pressing any keys.

How To Shut Down Mac

  • If the issue comes back, you might have incompatible login items.
  • If the issue doesn't come back, it was probably caused by a cache or directory issue with your startup disk, which safe mode fixed.

It's possible there may be a process getting stuck while you use your MacBook. Use this article to check if any processes are getting stuck prior to shut down:

How to use Activity Monitor on your Mac
Thank you for using Apple Support Communities.
Have a great day!

Jul 16, 2018 12:52 PM

Hello JEHAN1,

How Do I Force A Mac To Shut Down

Thanks for that info and choosing the Apple Support Communities. I know that having an issue with System Preferences on your Mac not closing correctly is not what you expect!

If I understand correctly, you deleted a user on your Mac that is no longer being used. Then when you quit System Preferences, System Preferences stopped responding and will not close. The good news is you have a couple of options:

1. First, you can try to use the Force Quit option in the Apple logo menu to force System Preferences to Quit, then restart your Mac.

Hard Reset Macbook

2. If you're still not able to get System Preferences to close, then shut down your Mac by choosing Shut Down from the Apple menu, or hold down the power button for up to 3 seconds until your Mac asks whether you're sure that you want to shut down your computer now.

3. If you can't shut down your Mac because it isn't responding, you can force it to turn off without shutting down. Hold down the power button for 5 seconds until your Mac turns off. Use this method only when you can't shut down.

You also may want to try starting up into Safe Mode to help resolve this, as Safe Mode performs certain system checks, deletes systems cache files, verifies your startup disk, and attempts to repair directory issues, if needed.


Jun 19, 2016 8:27 AM