Report a UPS Missing Package If you have to file a claim with the United Parcel Service, the process is fairly straightforward. First, you'll start the claim filing process. That entails listing things such as the package details, your role, and more detailed package information. All the information you need to know if you wish to make a complaint, and how the team at DHL Parcel UK will respond to you. Complaints Process. If you would like to speak to us about one of our DHL Parcel drivers, please email our Driver Management Team. For parcel delivery enquries, please use options listed above.
In rare cases, packages get lost during their transit. Courier companies like DHL, DPD, GLS and others do their best to locate them, but unfortunately, it does not always end up found. Are you wondering what do it in the case when your parcel is lost or just missing?
Are you worried that your parcel was lost during the COVID-19 outbreak? If the estimated delivery time has passed, it does not necessarily mean that the shipment was lost, but rather, just delayed due to the tightened border control. You did not know that you can ship packages during the Coronavirus outbreak? Courier driver still deliver packages do any areas, locally and globally.
For more detailed information of each courier company, check their official websites.
Lost parcel with DHL
If your package gets lost with DHL, you will have to complete a damage notification on their website or call the customer service team.
Liability in case of loss is under the Universal Postal Union conventions. Currently, for DHL Paket international, the maximum liability is 205,63€ for a maximum weight of 31,5 kg, and up to 500€ in case you have booked premium service.
For DHL Päckchen International, no liability is offered for damage or loss. If there is proof of delivery service, the company is responsible in the event of loss with the production of a stamped deposit receipt to goods up to a value of 35€.
Lost parcel with DPD
This courier company considers the package as lost as long as the customer declares that did not receive it. In this case, you will need to send an e-mail to the company with a description of your complaint and include details such as:
- The date of shipping;
- Parcel number;
- Details concerning the parcel, such as measurements and weight;
- Address information;
- Description of the content;
- Your contact information;
- The invoice of the shipping service as an attachment to the e-mail.
With DPD, the complaint process has to be started within 7 (seven) days and needs to be submitted to the depot. The inquiry takes a maximum of 10 days to be taken care of.
You will be forwarded to the claims department if the customer service department is having problems resolving your problem. Later, the department will check whether the customer is entitled to compensation based on their Terms and Conditions.
Lost parcel with GLS
In case something is wrong with your package, you can either submit the complaint directly online or call GLS’s hotline in the respective country. This company is responsible for the loss or damage of parcels that are in the company’s custody. The liability’s amount varies depending on the country and also depends on whether the customer had previously taken out transport insurance.
In case you were not at home and the courier driver left the box to one of your neighbours, GLS drivers will inform the recipient with a notification card. In case there are any GLS ParcelShops, the courier driver might use them as an alternative delivery address.
Have you yet not booked your shipping? Book now!
When is the parcel considered lost?
A missing or lost parcel will only be declared as such after they make an investigation, and look for it in their depots. If after this investigation process, the courier company cannot find the box, they will declare it lost.
It might take a while for the company to consider your parcel as lost. This period depends on the courier company responsible for the shipping service. By turning directly to the courier company that carried out the service, you might be able to receive an estimated time for resolution
What to do in case your parcel is lost?
If you think your parcel is lost, you should:
- Inform the courier company or the company you booked the courier service from.
- Give all the details about your parcel, such as your tracking number, colour and shape of the box, content and other relevant information. Companies usually have a form for missing and delayed items they will ask you to fill in.
- After you forward all the necessary information to the company, an investigation process will start. It usually takes a few days to investigate. The time varies depending on if you have booked domestic or international shipping service.
- You should also look in your payment details for tips on what could have happened. Check if all the payment details were correct and ask the company if the payment was successful.
How to recover a missing or lost parcel?
If your parcel is lost, sometimes courier companies can track it down. The courier company will try to locate your package in one of their depots and deliver it to you.
To make this possible, you need to inform the company you booked the service from as soon as you notice that something is wrong in the tracking system.
What are your legal rights when your parcel is lost?
When your parcel has gone missing, the first thing the customer needs to do is open a claim procedure with the company you booked the shipping service. You will need to provide them with every detail and documentation required so that the losses could be estimated and recovered at a later stage, if applicable.
It is essential to be aware that the claim procedure depends on the Terms and Conditions of the companythat provided you with the service. The Terms and Conditions of the company will give you more details of what you can or cannot do.
You can always turn to the European consumer’s rights for more information.
How do you know your parcel is lost?
It is vital to regularly check the tracking system for any irregularities in your delivery. The tracking system is updated every time your parcel arrives at a different depot or whenever some difficulties appear during the delivery. If the status in the tracking system remains the same for more than 48 hours, you should inform the courier company or the parcel broker as soon as possible.
Usually, courier companies will not initiate further investigations if the customer does not contact them for that purpose. It is the customer’s responsibility to check the tracking system and check for irregularities regularly. Due to a large number of parcels to take care of, courier companies are not required to check problems in the system for each package. So they must be notified immediately if you have any doubt or hesitation that your parcel could be missing or lost.
Sometimes, the information on the tracking system might be inaccurate. For example, the courier might mark the parcel as “delivered” before the customer receives it. This does not necessarily imply they handed it to a wrong address. The courier company might still show up at the address.
What if the parcel was misdelivered?
Before starting any claim procedure, you have to check if the courier driver left a delivery notice at your door. They will probably leave the note in a place where the wind or the rain can’t damage it. So check under your mat, next to the front steps of your house, your mailbox, flower vases, on the fence, or next to your doorbell.
In case your parcel was delivered to the wrong address, the courier company will try to recover it for you. Generally, the tracking system shows the surname of the person who signed when the parcel was delivered.
In case you live in a shared house, apartment, or close to other homes, you should check whether the courier delivered your parcel to the neighbours or housemates. In case your flat or accommodation has a reception or gatekeeper, you should also check if your package were left there by the courier driver.
In case you think something went on and if your house or apartment has security cameras, you can ask the doorkeeper or guard for special permission, to try and find what happened to your delivery.
Do you have more questions? Do not hesitate to ask us.
Missing packages are more common than you might think—especially if you've had a reliable stint of receiving yours on time.
But now, you find yourself with a FedEx or DHL missing package, and you're not sure what to do. Is your package lost in the abyss, never to be seen again? Will you get any compensation for this inconvenience?
You're not alone in these questions. In fact, about 1.7 million packages go missing or are stolen every single day. That massive number contributes to over $25 million in lost goods and services per year in the US.
Some suppliers, like Amazon, offer solutions—'Hub Lockers' and secure delivery sites for when you're not home—but that doesn't help you much when you've got a current package missing. That's why we compiled this list for you.
See below for steps to report missing packages.
Dhl Package Not Delivered
Report a USPS Missing Package
If you think you're missing a package from the U.S. Postal Service®, consider the following protocol:
- First, check the status of your package. You may find that your package is still in transition and is on its way
- If you don't have luck with its tracking information, you'll need to file a help request form
- After your online help request form gets filed, wait seven days for a result
- If in seven days there is no package, you can pursue further action through a Missing Mail search request
If you want to check your package's tracking information before doing the above steps, click here. You may find that your package is meant to arrive tomorrow and you can save yourself some trouble!
If you do think your package is missing, you'll go to step two: filing a help request from a desktop. From there, the USPS will forward your request to your local facility. This process starts the search for your missing package within the local area.
Seven days after the help request form is filled out, you can file a missing package report. After that, you can expect periodic updates from the USPS. They'll either send you the package, alert you it can't be found, or let you know that it was unsafe to mail.
If your package is lost, you can file for a refund if you used a money-back guarantee service (ex: Priority Mail Express®) or paid for insurance.
Report a DHL Missing Package
Do you think you're missing a package from DHL? If so, the process looks very similar to the above one.
First, you'll want to file a claim with DHL. To do so, you'll need to be either the shipper or payer. The rules can appear stricter with DHL, as they require the person filing a claim to owns the claim rights, but this is simply to prevent fraudulent behavior (and likely doesn't apply to you).
You'll need to compile all the necessary information before filing a claim. Assemble this documentation into one.pdf or .zip file of 3MB or less and upload it. Their form page has a list of all information needed, which consists of details like the shipment's weight, the address, and name of the shipper, the receiver information—and more.
Once you fill out this form, you can expect to hear from DHL about your package's status.
Report a UPS Missing Package
If you have to file a claim with the United Parcel Service, the process is fairly straightforward.
First, you'll start the claim filing process. That entails listing things such as the package details, your role, and more detailed package information. You'll want to have as much of that information on hand before filing a claim, and then you can submit it.
From there, UPS will provide you with a claim tracking number. You'll be able to see where in the investigation UPS is and stay updated on your package's status.
To start your claim with UPS, click here. If you've already filed a claim and would like to view the claims dashboard, click here.
Report a FedEx Missing Package
Last but not least—what if you're missing a package from FedEx? You guessed it: it's time to start the claim process.
With FedEx, you can file a single claim, bulk claim, or add to another currently ongoing claim. Their process is streamlined to be simple. You can file online, have convenient claim access to see your status and details at any time, and even receive secure payments through their Electronic Funds Transfer (EFT) option, if applicable.
Their process looks like the following:
Dhl E-commerce Missing Package
- Complete their online claim form
- Add any supporting documentation. If you don't have it on you at the time of filing, you can add it after filing
- Submit your claim and then schedule an inspection (or, you can conduct your own inspection if the package is worth more than $100 but less than $1,000)
- If you conduct your own inspection, send the completed report to the address provided on the claim form
- Easily track the status of your package investigation through FedEx's portal or request email updates
FedEx also provides insight into reducing the number of missing packages or how to help prevent the situation from happening again. That's good news for everyone!
You've Got Mail?
Losing mail can be frustrating.
Dhl Missing Package Investigation
When you've paid for something you need delivered or are awaiting a gift from a friend, you never want to hear that something's gone missing. Unfortunately, accidents happen, and you may find yourself Googling things like 'DHL missing package.' Keep this useful list on hand in case you ever need to report a missing package again.